From the moment you register with 2299, your personal information is involved in every transaction, game, and interaction. This page explains clearly how that information is collected, used, and kept safe.
2299 never sells your personal information to advertisers or any third party. Your name, mobile number, and transaction history remain completely confidential.
Every connection is secured with 256-bit SSL. This means all data traveling from your browser or app to 2299's servers is fully encrypted — no one can intercept or read it in transit.
2299 only collects information that is genuinely necessary to provide our services. We do not ask for unnecessary personal details — we believe in a minimal data collection policy.
If any of your stored information is incorrect, you can request a correction. 2299 will make the necessary changes within 48 hours and send you a confirmation.
In the event of a data breach, 2299 will notify all affected members within 72 hours and take immediate remedial action. Transparency is our commitment.
After closing your account, you can request deletion of your personal data beyond what is required for legal and security obligations. Such requests are processed within 30 days.
Important: By creating an account on 2299, you agree to this Privacy Policy. If you have any questions, our Bangla support team is available 24/7 to help.
2299 Only the information necessary to provide our services is collected. This data falls into two categories – what you provide directly, and what is generated automatically while you use the service.
Information Provided Directly:
Automatically Collected Information:
2299 never stores your bKash or Nagad PIN, password, or OTP. During transaction processing, only the transaction reference and amount are recorded.
Collected data is used only for specified purposes. 2299 Your data is never misused.
| Data type | Purpose of Use | Basis |
|---|---|---|
| Name & Mobile Number | Account creation, OTP verification, and communications | Contract |
| NID & Selfie | KYC Verification & Fraud Prevention | Legal Obligation |
| IP address & device information | Security & suspicious login detection | Legitimate Interest |
| Gaming Activity | Service improvement & responsible gaming monitoring | Legitimate Interest |
| Transaction history | Payment processing & dispute resolution | Contract |
| Support Messages | Providing support and improving service quality | Consent |
2299 never sells your data. However, in certain situations, limited information may need to be shared with third parties who assist in delivering our services.
All third-party agreements entered into by 2299 include data protection standards. Our partners are required to comply with our privacy requirements.
2299-'s website and app use cookies. Cookies are small files stored on your device that help improve the quality of our services.
You can manage cookies from your browser settings. However, disabling essential cookies will prevent you from logging in or completing transactions on 2299.
2299 follows the highest industry standards to protect member data – not just in words, but through concrete technical measures.
2299You have clear rights over your personal data at 2299. To exercise these rights, please contact our support team.
You may request to know what data we hold about you. You will receive a response within 30 days.
You can request corrections to any inaccurate or outdated information. Requests are typically completed within 48 hours.
You may request the deletion of data that is not subject to legal retention requirements. Requests must be made within 30 days of account closure.
You may object to the use of your data for specific purposes, particularly for marketing communications.
You can request an export of your data in a structured, portable format.
In certain circumstances, you may request that the processing of your data be temporarily restricted.
2299 does not retain data longer than necessary. Different retention periods apply to different types of data.
| Data type | Retention Period | Reason |
|---|---|---|
| Core Account Information | For as long as the account remains active | Service Delivery |
| Transaction history | 7 Years | Financial Regulations |
| KYC Documents | 5 years after account closure | Legal Obligation |
| Support messages | 3 Years | Dispute resolution |
| Login & Security Logs | 1 year | Security Investigation |
| Marketing Preferences | Until account cancellation | Consent-Based |
Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.
2299 is a platform strictly intended for adults. No services are provided to anyone under the age of 18.
If a parent or guardian believes their minor child has created an account on 2299, please contact support immediately. We will act without delay.
2299 may update this Privacy Policy when necessary. Users will be notified in a manner appropriate to the nature of the changes.
For any privacy-related questions, requests, or complaints, please reach out to us directly.
For privacy-related requests, please contact us from your registered mobile number so we can verify your identity.
Before sharing your details anywhere online, a natural question comes to mind — where exactly is this information going? 2299-'s answer to this question is always clear. Your data is used solely to serve you – not to be sold, not for advertising.
Many online platforms in Bangladesh are not transparent about how they handle user data. 2299 takes a different stance. We believe your data belongs to you – we are simply its trusted custodians.
When transacting via bKash or Nagad, please remember — 2299 will never ask for your bKash or Nagad PIN. If any support agent requests this information, it is without question a fraud attempt. Do not share it, and immediately report the incident through 2299's official channels.
Many people have concerns about the KYC process — is it safe to send a photo of your NID? At 2299, KYC data is stored in a separate encrypted storage accessible only to authorized verifiers. These files are completely isolated from the gaming system, meaning that even if someone were to gain access to the gaming database, they would not be able to retrieve any KYC information.
A word on login security. 2299 records the IP address and device information for every login. If an unusual login attempt is detected — for example, a login from Dhaka one minute followed by an attempt from another country the next — the system will automatically block that login and alert you via SMS. It may feel like an inconvenience, but it is exactly what keeps your account safe.
Complying with our privacy policy isn't solely our responsibility — it also depends on members playing their part. Keep your password strong, never share it with anyone, and avoid sensitive transactions over public Wi-Fi. 2299 provides the technical safeguards, but everyday caution is yours to maintain.
It is natural to wonder where your data is stored. 2299's servers are located in the Asia-Pacific region, and our data centers are ISO 27001 certified. Backups are maintained at separate geographic locations to ensure no data is lost even in the event of a natural disaster.
"Our members are our most valuable asset. Protecting their data is not just a legal obligation for us – it is a moral responsibility."
– 2299 Privacy Team